July 14, 2020
COVID-19 Update: What to Expect at Your Next Appointment
We can’t wait to see you soon. Oral health is a gateway to your overall health, and your health is our top priority. As you might have imagined, things will be a little different at your next visit. To keep you safe and smiling, our practice is adhering to the American Dental Association’s guidance for providing dental care during the COVID-19 pandemic.
Here’s what you can expect before, during, and after your appointment:
Before your appointment
- We will contact you prior to your visit to check on your current health status. You will be asked to fill out our COVID-19 screening form online and submit it to the office or do so when you arrive.
- Please arrive alone to your appointment (this could entail leaving your children at home or having older children go into the office alone).
When you arrive
- For your safety and ours, you’ll be asked to wear a mask. If you don’t have one we will provide a mask for you.
- Enter the office right at the appointment time. Don’t arrive early.
- Please stay in the entrance area behind the blue line until you are called forward. If there are already patients waiting to check-in please wait outside or in your vehicle until those patients ahead of you are through the check-in process.
- You will be asked to hand sanitize your hands and wrists,
- Your temperature will be taken.
- You will be asked to look over their COVID-19 screening form and digitally sign. This record will be kept in your patient chart.
During your appointment
- If you answered yes to questions on COVID-19 screening form your temperature may be taken again and the dentist will further discuss the form with the you.
- The dental team will wear additional personal protective equipment (PPE), including face masks, plastic face shields, goggles and surgical gowns or long-sleeved lab coats.
- You will be introduced to a variety of high-volume vacuum systems that will be used in the mouth, around the treatment site along with a hospital grade air purifier in each treatment room. You will find the high-volume vacuum systems can be quite loud, so hearing protection will be available.
After your appointment
- To prepare for the next patient, staff will thoroughly clean the areas you have been in using cleansers specifically designed to deactivate the COVID-19 virus.
- Patients will be checked out at the front desk area one at a time utilizing both checkout stations. You may be asked to have a seat in the consult room if both checkout stations are busy. Future appointments will be scheduled at this time.
All of this is done with your health as our utmost priority. You can rest assured that we are taking every precaution to ensure that our office is optimized for maximum safety. Please feel free to contact us with any questions or concerns you may have about your visit.
We look forward to seeing you!
Chris Hansen, DDS
Jamie Meunier, DMD
What To Expect At Your Next Dental Appointment (PDF download)
March 15, 2020
Precautions to Protect Our Patients and Team from COVID-19
Your overall health and wellness has always been our highest priority. We appreciate the growing concern with COVID-19 within our communities. After evaluating the most current information and reviewing all published guidelines, we remain confident in our ability to provide dental care in a safe and healthy environment at Two Rivers Family Dental.
We are implementing the following additional precautions and recommendations to protect our patients and team members in light of COVID-19.
1. We recommend any patient stay home if they are experiencing COVID-19 symptoms.
- Use your best judgment. If you are sick, we will help you reschedule. If you are uncertain, please call our office prior to your appointment.
- If you attend your appointment and would feel most comfortable in a private room prior to the start of your appointment, please let us know and we will do our best to accommodate your request.
2. We will maintain a clean and safe environment and continue to comply with OSHA and CDC infection control guidelines.
- We have standard protocols in place to disinfect all surfaces and patient contact areas. We sterilize or safely dispose of all instruments and products used during patient care. We utilize personal protective equipment (e.g. masks, gloves, safety glasses) to keep you and team members safe.
- We have reviewed the procedures for proper hand hygiene, reinforced their importance, and encouraged accountability between team members.
- We have expanded and increased the frequency of cleaning and disinfection of all common areas and facilities.
- We have temporarily removed items that pose a risk for cross-contamination (e.g. magazines, toys, and books) from our common areas.
3. We support a healthy work environment for our employees.
- We have requested our team to not be present at our office if they are experiencing symptoms. To support our team in this effort, we are providing two weeks of additional paid sick leave to all team members.
We are closely monitoring updates from the Centers for Disease Control, the World Health Organization and the American Dental Association and will continue to seek guidance from these agencies and local public health officials. With new information, we will make the necessary adjustments to our operations and will keep you informed of any changes.
Thank you for your continued trust and confidence in the care you receive at Two Rivers Family Dental and If you have questions or concerns, please get in touch. We’re in this together and here to help!
Chris Hansen, DDS
Jamie Meunier, DMD